For MSSL Consumers
~ Services
~ Electricity Bill for MSSL Consumers & MSS Charges
~ Transmission Loss Factors
~ Application Forms
~ Vesting Contracts
For Retailers Only

SP Services' Customer Services Online
Singapore Power Ltd
Energy Market Authority
National Climate Change Committee
Introduction
The electricity industry is being restructured with the aim to encourage competition and provide more customer choices.

As the Market Support Services Licensee (MSSL), SP Services Ltd (a subsidiary of Singapore Power) is regulated by the Energy Market Authority to provide services such as consumer registration and transfer, meter reading and meter data management, retail settlement and billing for consumers and other related services. Here are some frequently asked questions which we hope you will find useful as you get ready for a brand new experience of buying electricity.
FAQ
   
Q1 Who is the settlement entity for the Vesting Contracts at the wholesale level?
   
Ans Vesting contracts between the MSSL and generation companies will be settled through the Energy Market Company's (EMC) settlement system.
   
Q2 What is the role of the MSSL in Vesting Contracts?
   
Ans a) The MSSL enters into Vesting Contracts on behalf of every electricity consumer in Singapore. Being a counter party to Vesting Contracts, the MSSL will settle them with generating companies through the EMC.

b) The MSSL will calculate debits and credits associated with the vesting contracts for non-contestable consumers and contestable consumers.

c) The MSSL will calculate vesting contract data on a quarterly basis (every 3 months) on behalf of the EMA.

   
Q3 What are vesting contract data?
   
Ans The MSSL will use the vesting contract calculator (VCC) application to calculate every three months:
. Hedge Price (HP) and Hedge Quantity (HQ) for generating companies
. Payment Reference Price (PRP) and Vesting Hedge Proportion (VHP) for consumers.
All computations are calculated according to the EMA's methodology.
   
Q4 How often are the vesting contract data calculated?
   
Ans The vesting contract quantities, prices and hedge proportions are recalculated every 3 months. The MSSL completes the calculation for the vesting contract 1 month prior to the commencement of each vesting quarter.
   
Q5 Can the public access the vesting contract data via SP Services website?
   
Ans Quarterly vesting information is available on the SP Services website (www.mssl.com.sg) from 1st January 2004 onwards.
   
Q6 How much of non-contestable and contestable consumer's energy consumption is covered by Vesting Contracts?
   
Ans Non-contestable consumer will be fully covered by vesting contracts and will be protected from pool price volatility.

Contestable consumer's energy consumption is vested based on the remaining portion after deducting the non-contestable consumers from the level of contract cover. The balance amount of contract level for contestable consumer is referred to as VHP. VHP covers only a portion of contestable consumer's energy consumption.
   
Q7 What is Payment Reference Price (PRP) and how is it derived?
   
Ans PRP is the vesting hedge price of electricity paid by consumers. The components of PRP are the hedge price (HP) and an adjustment of over/under-recovery amount for the previous vesting quarters (Previous Net Shortfall, PNS). This shortfall or surplus between the amount paid by vesting contract consumers and the amount paid to vesting contract generating companies arises because generating companies' contract quantities are determined based on forecasted consumption, whereas loads are settled on actual consumption.
   
Q8 How do we ensure that the VCC application is built based on the EMA methodology and the results generated are correct?
   
Ans An independent auditor was engaged to perform an audit on the VCC application. The audit report certifies that the VCC application is built according to the EMA methodology.
   
Q9 What is Vesting Contract Reference Price (VCRP)?
   
Ans VCRP is the reference price used by the EMC to perform the MSSL's financial settlement of vesting contracts with generation companies. This vesting contract reference price is similarly used by the MSSL to settle vesting contract credits/debits with contestable consumers. .
   
Q10 What are vesting contract credits and debits and how are these calculated for contestable consumers?
   
Ans

These vesting contract credits/debits are to adjust energy payment at vesting contract reference price (VCRP) for the vested portion to the vesting contract price for consumers (PRP). The vesting contract credits/debits are equivalent to the difference between VCRP (Vesting Contract Reference Price) and PRP (Payment Reference Price), multiplied by the contestable consumers' energy withdrawal up to the maximum hedge quantity (VHP).

Formulae to calculate vesting contract credits/debits is as follows:

Vesting credits/debits ($) =Σ (VCRP hh - PRP hh ) * TLF * Energy withdrawal hh * VHP hh

For contestable consumers buying electricity from retailers, they may or may not see vesting contract credits/debits appear on their electricity bills, depending on their contractual terms with their retailer. Retailers are not compelled to sell any portion of electricity to the contestable consumers at the vesting price or pass on vesting debits/credits to the contestable consumers. How they price the electricity they retail is driven by their own commercial decision.

For the contestable consumers buying electricity directly from the wholesale market or indirectly from the wholesale market through the MSSL, the MSSL will pass through to them the vesting contract credits/debits. This will bring the price that these contestable consumers pay for the vested portion of electricity to PRP.
   
Q11 How will Vesting Contracts impact the non-contestable consumers?
   
Ans Non-contestable consumers will continue to buy their electricity from SP Services based on regulated tariffs approved by the EMA. The tariffs will be based on the vesting price to consumers (Payment Reference Price, PRP). Vesting contracts protect non-contestable consumers from fluctuations in pool prices.
   
Download FAQ Booklet (English)
Download FAQ Booklet (Chinese)
 
Contact Information
For enquiries, please contact the following:
 
For Market Support Services matters:
SP Services Limited
Tel:1800-233 8000 or visit website: www.mssl.com.sg
For regulatory matters:
Energy Market Authority
Tel : 6835 8000 or visit website: www.ema.gov.sg
For matters relating to the wholesale market:
Energy Market Company
Tel: 6779 3000 or visit website: www.emcsg.com
If you are a retailer consumer, you may contact your retailer for enquiries:
THE LICENSED RETAILERS
Retail Company Website
Telephone
Address
1. Keppel Electric
Pte Ltd
www.keppelenergy.com
6278 1800
1 HarbourFront Avenue
#05-05 Keppel Bay Tower
Singapore 098632
2. Sembcorp Power
Pte Ltd
www.sembcorp.com
6822 3293
Sembcorp Power Pte Ltd
30 Hill Street
#04-02
Singapore 179360
3. Senoko Energy Supply
Pte Ltd
www.senokoenergy.com.sg
6750 0300/ 6750 0333
111 Somerset Road #05-06
Singapore 238164
4. Seraya Energy
Pte Ltd
www.serayaenergy.com.sg
6363 6688
1 HabourFront Place #16-06
HabourFront Tower One
Singapore 098633
5. Tuas Power Supply
Pte Ltd
www.tpsupply.com.sg
6838 5565
111 Somerset Road #13-06
Singapore 238164