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 For MSSL Consumers
~ Services
~ Electricity Bill for MSSL Consumers & MSS Charges
~ Transmission Loss Factors
~ Application Forms
~ Vesting Contracts
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 For Retailers Only

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 SP Services' Customer Services Online
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 Singapore Power Ltd
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 Energy Market Authority
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 National Climate Change Committee
For MSSL Consumers
Services
Application to Open a Market Support Services (MSS) Account
In accordance with the Market Support Service Code, as a contestable consumer you are required to open a market support services (MSS) account with SP Services Ltd. There shall be one market support services account for each of the premises of which you have been classified as contestable. The following Conditions of Service document sets out the terms in which market support services will be provided to Contestable Consumers in the new electricity market.

If you have already chosen a retailer, your retailer will arrange to open a market support services account on your behalf.
To change a purchase arrangement from MSSL to Retailer
Your retailer will put up the request on your behalf for the transfer from MSSL to a Retailer. A final bill will be sent to MSSL consumer in accordance with the settlement schedule. The transfer from MSSL to a retailer will take 1 business day and a notification acknowledging the successful completion of transaction will be sent to your new retailer.
For the following requests, please notify MSSL in writing:
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 Request to Change Consumer Information
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 Temporary disconnection of electricity supply
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 Reconnection of electricity supply
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 Request for historical information
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 Termination of service transaction request