IMPORTANT - PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE AND/OR USING ANY OF THE ONLINE SERVICES BEING OFFERED HERE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF ACCESS STATED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY DISCONTINUE YOUR ACCESS OF THIS WEBSITE AND/OR THE USE OF ANY OF THE ONLINE SERVICES.

The services on this website is owned and provided by SP Services Limited (hereinafter called the "Service Provider"). These services may only be accessed by a website user (hereinafter called the"Customer") through the use of the customer's account, NRIC number and/or business registration number, user IDs and passwords.

1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS AND CONDITIONS
The following terms and conditions comprise the entire User Agreement between the Customer who is visiting, registering and/or subscribing to the Service Provider, and supersedes all prior agreements between both parties regarding the subject matter contained herein .

These terms and conditions shall govern the services to be provided by the Service Provider and the use of such services by the Customer. By completing the registration or subscription process and clicking the 'Finish' button and thereafter clicking the "I Accept" button, the Customer is deemed to be bound by all of the terms and conditions as follows:-

2. DEFINITION OF TERMS [list in Alphabetical order]
i. "Account"
the Customer's market support services account number

ii. "Act"
the Electricity Act or as applicable, the Public Utilities Act, as may be changed from time to time.

iii. "Affiliate"
any related or associate company of SP Services Limited including their successors, assigns, employees and agents.

iv. "Charges"
all activation, connection, re-connection, subscription, usage, cancellation and administrative charges and other fees to be paid by the Customer for or relating to the Services. The Charges will be in accordance with the rates in our prevailing tariff tables available at our offices, customer service centre or other related venues.

v. "Content"
all information, text, sound, music, Software, photographs, videos, graphics, data, messages or other materials.

vi. "EMA"
Energy Market Authority, its successors and assigns.

vii. "Regulatory Authority"
EMA

viii. "Services"
any market support services or utility services, any other services or products which we provide to you including any value-added features.

ix. "Software"
any software programmes including any upgrades provided as part of or accessed through the Services.

x. "SP Services Intellectual Property"
all copyrights, patents, trademarks, tradenames, logos, service marks and other intellectual property or proprietary rights in or related to us, any Service, our network, system or Equipment.

xi. "Third parties"
Content proprietors, SP Services Limited's affiliates and/or principals including,its successors, assigns, employees and agents.

xii. "us" or "we" or "our"
SP Services Limited or any of its Affiliates and includes their successors, assigns, employees and agents.

xiii. "User Agreement"
the agreement between the Customer and the Service Provider comprising the Terms & Conditions of Use, the Privacy Policy, Disclaimer, Indemnity, any documents referred to in these Terms & Conditions of Use, any Customer Service Warranty applicable to the Services and any service agreement, application form, any other terms and conditions that the Customer and the Service Provider may have agreed or accepted from time to time.

xiv. "you" or "your"
the Customer, the person who uses or intends to use the Services (including his or its successors and permitted assigns) and anyone appearing to us to be acting with that person's authority or permission.

3. LOGIN NAME, PASSWORD AND ACCOUNT
If you use this website, you are responsible for maintaining the confidentiality of your User ID, password and Account and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your User ID, password and Account. If you are under 18, you may use www.mssl.com.sg only with involvement of a parent or guardian. SP Services Limited and its affiliates reserve the right to refuse service, terminate Accounts, remove or edit Content, or cancel applications in their sole discretion.

You are responsible for all actions taken with your User ID, password and Account. Therefore we do not recommend that you disclose your User ID, password and Account to any third parties. If you choose to share your User ID, password and Account or your information with third parties to provide you additional services, you are responsible for all actions taken with your User ID, password and Account and therefore you should review that third party's privacy policy. The Customer will be responsible for the use of their Account, whether or not authorised by the Customer. Note that if you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf.

The Customer shall immediately notify SP Services Limited if it comes to their knowledge that their password has been compromised or there has been unauthorised use of their Account.

SP Services Limited shall not be liable for any damage or loss of any kind suffered by the Customer as a result of unauthorised use of their User ID, password and Account.

4. SP SERVICES INTELLECTUAL PROPERTY
Except as otherwise expressly stated herein, the copyright and all other intellectual property in the Contents of this website (including, but not limited to, all design, text, sound recordings, images or links) are the property of SP Services Limited and/or the respective third party proprietors identified in this website. No licence or right is granted and your access to this website and/or use of the online services should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any trade marks, service marks or logos appearing on the website without the prior written consent of the Service Provider or the relevant third party proprietor thereof. As such, the same Contents may not be reproduced, transmitted, published, performed, broadcast, stored, adapted, distributed, displayed, licensed, altered, hyperlinked or otherwise used in whole or in part in any manner without the prior written consent of the Service Provider. Save and except with the Service Provider 's prior written consent, no such trade mark, service mark or logo may be used as a hyperlink or to mark any hyperlink to any of the Service Provider's website or any other website.

5. LIMITED PERMISSION TO COPY
You are permitted to print or download extracts from these pages for your personal use only. Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purpose or to print extracts for personal use. Any other use is strictly prohibited.

By way of example, you may not:
1. modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or in any way exploit way of the Content, in whole or in part;
2. use any of the services on www.mssl.com.sg or any element or portion thereof (including, without limitation) e-mail addresses of users for any commercial purpose whatsoever;
3. (whether directly or indirectly) create a database whether in electronic or structured manual form by regularly or systematically downloading or storing all or any part of these web pages whether or not for personal use.

No part of www.mssl.com.sg website may be reproduced or transmitted to or stored in any other website, nor may any of its pages or part thereof be disseminated in any electronic or non-electronic form, nor included in any public or private electronic retrieval system or service without SP Services Limited's prior written permission.

6. ELECTRONIC COMMUNICATIONS
When you visit www.mssl.com.sg or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

7. ELECTRONIC FORM
SP Services Limited and you agree that these Terms and the Conditions of Use in electronic form constitute a written document and therefore you undertake not to dispute or challenge the validity or enforceability of these Terms and Conditions of Use on the grounds that it is not a written document and SP Services Limited and you hereby waive any such right you may have at law.

8. OTHER BUSINESSES
Parties other than SP Services Limited, www.mssl.com.sg provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the Content of their websites. SP Services Limited does not assume any responsibility or liability for the actions, product, and Content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

9. WEBSITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Privacy Policy,Disclaimer, and Indenmification, posted on this website. These policies also govern your visit to www.mssl.com.sg We reserve the right to make changes to our website, policies, and these Terms & Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

10. TERMS & CONDITIONS OF USE, NOTICES, AND REVISIONS
If you choose to visit www.mssl.com.sg, your visit and any dispute over privacy is subject to our Privacy Policy and our Terms & Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of Singapore. If you have any concern about privacy at www.mssl.com.sg, please send your feedback to SP Services Limited. You may use the online feedback form or use other feedback channels listed on this website.

11. INFORMATION FROM OTHER SOURCES
Examples of information we receive from other sources include updated delivery and address information from our principals or other third parties or government bodies, which we use to correct our records and deliver your next communication more easily; Account information for which we provide technical, fulfillment, advertising, or other services; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

12. MISCELLANEOUS
The information and materials herein are subject to change (including, without limitation, modification, deletion or replacement thereof) without notice. SP Services Limited may terminate your access to this website and/or your use of the online services at any time without notice and without assigning any reason therefore.

13. GOVERNING LAW AND JURISDICTION
Nothing herein shall be construed as a representation by SP Services Limited and/or its affiliates that the information and materials contained in or accessed through this website is appropriate or available for use in geographic areas or jurisdictions other than Singapore. By accessing this website and/or using the online services, you agree that such access and/or use, as well as these Terms and Conditions of Use, Privacy Policy, Disclaimer, Indemnification shall be governed by, and construed in accordance with, the laws of Singapore and you agree to submit to the exclusive jurisdiction of the Singapore courts.

PRIVACY POLICY

Your privacy is important to SP Services Limited. We are committed to maintain the confidentiality of the personal information that you give us through this website. Note that SP Services Limited may disclose to third parties certain aggregate information contained in your registration applications. The Service Provider will release Account and other personal information when we believe that the release is appropriate to comply with the law; enforce or apply our Terms & Conditions of Use and other agreements and/or policies; or protect the rights, property, or safety of www.mssl.com.sg, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy. This Policy applies to all who visit our websites or use our online services.

1.

We will only collect personal information from you for the purpose of giving you better service. We use information in the file we maintain about you, and other information we obtain from your current and past activities on the website, to resolve disputes, troubleshoot problems and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple User IDs or aliases, if any.

2.

You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze website usage, improve our Content and product offerings, and customize our website's Content, layout, and services. These uses improve our website and better tailor it to meet your needs.

3.	Only authorised staff will have access to your personal information.

4.	To serve you well, we may from time to time work with organisations including SP Services Limited-related companies or affiliates to offer other products and services to you. These companies will be required to conform to our privacy policy standards.

5.

You agree that we may use your information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the website. By accepting the User Agreement, you expressly agree to receive this information.

6.	Like most websites, we may use cookies to "remember" information about your preferences. You can set up your web browser to accept or reject cookies.

7.	If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.

8.	We may amend this Policy from time to time and will place any such amendments on this website. This Policy is not intended to, nor does it, create any contractual rights between the Service Provider and the customer.

www.mssl.com.sg uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers (SSL). SP Services Limited treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your information that they collect from our website. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private.

IMPORTANT: By accessing this website and any of its pages you are agreeing to the terms set out in the Terms & Conditions of Use and the Privacy Policy.

DISCLAIMERS
Certain links on www.mssl.com.sg and services may lead to websites not operated by or under the control of SP Services Limited. The Customer shall access such websites at their own risk and SP Services Limited accepts no responsibility or liability for any damage caused or alleged to be caused by or in connection with the use of the material contained on those websites. Some parts of the website may contain advertising or other material submitted to www.mssl.com.sg by third parties. Advertisers are responsible for ensuring that material submitted for inclusion on the website complies with international and national law. SP Services Limited will not be responsible for any error, omission or inaccuracy in advertising material. www.mssl.com.sg does not intend links or advertising material to be referrals or endorsements of the linked entities and the links are provided for convenience. When the Customer agree or request to be linked, the Customer agree that any access to and/or use of such linked website is entirely at their own risk.

This website and its Contents is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SP Services Limited makes no and expressly disclaims all representations or warranties of any kind, express or implied, including without limitation to the implied warranties of satisfactory quality, fitness for a general or particular purpose, title (save for www.mssl.com.sg's own products), non-infringement and authenticity of any material or claim, and to any implied warranty arising from the course of dealing or usage or trade.

The Contents of this website are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. No oral advice or written information given by www.mssl.com.sg or its officers, directors or employees shall create a warrantee nor shall the customer rely on any such information or advice.

SP Services Limited does not warrant that the website or services provided will meet all or any of the customer's requirements. In particular, SP Services Limited does not warrant that the website or its services will always be available, accessible, complete, uninterrupted, timely, secure or error free. Further, SP Services Limited makes no warranty that the Contents of the website are free form infection by viruses or anything else, which has contaminating or destructive properties.

In no event shall the Service Provider be liable to the Customer or any other party for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, loss of profits or loss opportunity) arising in connection with the Customer's use of this website, or reliance on any information, materials or online services provided at this website, regardless of the form of action and even if the Service Provider had been advised as to the possibility of such damages.

INDEMNIFICATION
The Customer hereby agree to defend, indemnify and hold harmless SP Services Limited, its affiliates, employees, agents, third party content providers and licensors from and against all damages, claims, expenses and costs (including indemnification of legal costs on a full indemnity basis arising out of the Customer's use of the www.mssl.com.sg website and services) suffered or incurred by the Service Provider in connection with or arising from (1) the Customer's access of this website and/or use of the online services, or (2) any other party's access of this website and/or use of the online services using the Customer's User ID and/or Account and/or password, or (3) the Customer's breach of any of these Terms and Conditions of Use, or (4) any other party's breach of any of these Terms and Conditions of Use where such party was able to access this website and/or use the online services by using the Customer's User ID, and/or password, and/or Account.